Refund policy
REFUND POLICY
Last updated: August 28, 2026
The short version
You have 30 days from delivery.
If something is wrong with your order, you get 100% of your money back and you keep the item.
If you simply changed your mind, you keep the item and we refund 70%.
Either way, you never ship anything back to us.
Why we do it this way
Return shipping on a dog bed costs almost as much as the bed. Paying for that shipping twice doesn't make the bed any better and doesn't help you — it just burns money that could have gone into your refund. So we don't ask for the product back. Give it to a friend, donate it to a shelter, or keep it as a spare.
We'd rather be plain about the trade-off than bury it. Here's exactly how it works.
If something is wrong — full refund
This covers:
- Damaged in transit
- Defective or broken on arrival
- Wrong item sent
- Doesn't match how we described it
- Never arrived
Email hello@comfy-paw.com within 30 days of delivery with your order number, and a photo if there's visible damage. We'll refund you in full or send a replacement — your choice.
You keep the item. No photo needed if the package simply never turned up.
If you changed your mind — 70% refund
This covers anything else: it wasn't the right size, your dog wasn't interested, you found something you liked better, or you just don't want it.
Email hello@comfy-paw.com within 30 days of delivery with your order number. We'll refund 70% of what you paid for the item, and you keep it.
There are no conditions on the item's state. Used is fine. Washed is fine. Slept on by an enthusiastic dog is fine. We're not going to inspect anything, because we're not asking for it back.
Why 70% and not everything: we've already paid our supplier and paid to ship it to you, and neither of those come back to us when you change your mind. 70% is the most we can return without losing money on the order. We'd rather tell you that number here, before you buy, than surprise you with it later.
How to start a refund
Email hello@comfy-paw.com with:
- Your order number
- One line about what happened
That's it. There's no form and no ticket system. It's the two of us, and one of us reads it — usually the same day.
When you'll get your money
We process approved refunds within 2 business days, back to your original payment method. Your bank typically takes another 5–10 business days to show it.
If it's been longer than that, email us and we'll chase it.
Cancelling before it ships
If your order hasn't shipped yet, we'll cancel it and refund you in full — the 70% rule doesn't apply. Email us as soon as you can, since orders move to our supplier quickly.
Sale items
Sale items are covered by this policy exactly like full-price items. Same 30 days, same two lanes.
Questions
comfy-paw Michigan, United States